Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just got an e-mail from Microsoft wanting me to reset my…

Customer Question
Hi, I just got...

Hi, I just got an e-mail from Microsoft wanting me to reset my password ***** not telling me why. What should I do? Thanks.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP WITH WINDOWS 10

Technician's Assistant: Have you installed any updates recently?

NONE

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

NO THANKS

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
10/1/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,015
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 10 months ago

Does it appear as www.microsoft.com/ on the webpage it displays on the screen?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to register my new lap top, I had one years ago
I am trying to register my new lap top, I had one years ago so when I tried to register it says I have an account. I don't remember the password ***** I have tried 5 times to have it send me an email.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Our original e-mail address is no longer available from AT&T
Our original e-mail address is no longer available from AT&T and we cannot receive codes etc. when we need to reset a password. The original e-mail was***@******.***. Even AT & T cannot tell us what h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I started installing my new computer yesterday (HP). The
I started installing my new computer yesterday (HP). The first thing that was wanted was my e-mail account. I started filling it out. When it came to the password ***** typed in what I believe it to b… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Due to a scam i need to change my MSN e-mail password I did
Hello due to a scam i need to change my MSN e-mail password I did this on my iPhone and it worked. I received e-mails. Now I need to change it on my 2 lap tops one is window 10 and the other lap top i… read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
291 satisfied customers
I cannot get the login password I need to reset the
I cannot get the login password ***** need to reset the password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Personel computer no logon password updated and created a
personel computer no logon password ***** and created a pin and password ***** and I cannot logon. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I just got a new hp All in one and setting it up the
I just got a new hp All in one and setting it up the password *****'t work not sure why. I need to reset how do I do that. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
Got hacked, scammed. lost everything, need to replace my
got hacked, scammed. lost everything, need to replace my licenseing with microsoft. using outlook express, office, windows 10 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Idont know my ADMIN password, and I amnot sure why I am
Idont know my ADMIN password, and I amnot sure why I am being asked to activate Windows. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
O find my Microsoft password to set up a new phone, hp
o find my Microsoft password ***** set up a new phone … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I am locked out of my Hotmail account, was sent to a
I am locked out of my Hotmail account, was sent to a Microsoft site and had to set up an e-mail through them. Looked like I could then get to Hotmail. Now I cannot open anything inHotmail. I need this… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I am trying to sing in. I have already given my information,
I am trying to sing in. I have already given my information, e-mail etc. including my credit card info. Everything got lost when you had me reset my password. I didn't save the screen before opening t… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to change the password on my acccount, but having
I need to change the password ***** my acccount, but having trouble with the steps involved in the process … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I was trying to create a new e-mail account on my HP today..
I was trying to create a new e-mail account on my HP today. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I cant locate my Microsoft Password, Windows Vista, I'm
I cant locate my Microsoft Password, Windows Vista … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I have a new HP laptop computer that uses Microsoft10. My
I have a new HP laptop computer that uses Microsoft10. My present Dell desktop computer uses Microsoft7 (I'd like to keep). I have not been able to use my laptop, because none of the passwords I have … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am locked out of my account, I just tried to change my password
I am locked out of my account, I just tried to change my password XXXXX now I am getting a run around online. Back to the same pages with no result. It does not recognize the answers to the secret que… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cant get any help from you at all. I have called numerous
I can't get any help from you at all. I have called numerous time and sent e-mails. I'm ignored. I recently bought Studio 14. I installed in on my computer on top of Studio 11 and it worked fine. My c… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x