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Is my My Passport software compatible with Windows 10? I am…

Customer Question
Is my My Passport...

Is my My Passport software compatible with Windows 10? I am trying to backup the first time since going to Windows 10 and it is not working. I can't seem to upgrade the software.

Technician's Assistant: What kind of computer do you have?

Acer Aspire 7741Z-4433 Laptop

Technician's Assistant: Have you installed any updates recently?

I can't seem to install the update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It worked before I installed windows 10

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
10/1/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,291
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

What is the version of your My Passport software ?

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Customer reply replied 10 months ago
1.4.1.1
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Please try updating your software to the latest version by clicking on this link : https://support.wdc.com/downloads.aspx?lang=en

Choose your product from the list and click Submit then Update your software, Restart your computer and check.

Let me know the results

Thank you

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Customer reply replied 10 months ago
Seems to have installed but I have to reboot so i guess i'm going to lose you. Thanks for your help. I appreciate your time.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

You're very welcome, Hope it works out, If you still need help Please use this link to reply back to me http://www.justanswer.com/computer/apmga-passport-software-compatible-windows-10.html

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Has everything worked out please?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Hello,

Has everything worked out ? Do you still need help please?

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