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Just finished talking with a man warning me I had been

Customer Question
Just finished talking with...

Just finished talking with a man warning me I had been hacked (not the word he used) all my info was in the hands of people stealing my identity.

Technician's Assistant: What kind of computer do you have?

Pavilion Notebook PC Now I can't turn my laptop off but my desk top works fine.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I fell for this kind of line once and it cost me $500.

Submitted: 10 months ago.Category: Computer
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Answered in 2 minutes by:
9/30/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,250
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. That was a fake phone call. It is a scam, so please do not follow any instruction from them. Microsoft, HP, and any legitimate company would never contact you automatically for any computer issue. Whenever you have any computer issue, you would contact a support company yourself first. As long as your computer is working, then you are fine. Please always ignore any phone call that you do not know or that you are not expecting.

Please reply at the box below to continue. Thank you,

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

For more information about this kind of scam, please click on the website below:

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Computer Question
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Do you have any further question? And/or is there currently any issue with your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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