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I have a video posted in a private group ( Clan). Due to a…

Customer Question
Hello, I have a...

Hello, I have a video posted in a private group (Mitchell Clan). Due to a death in the family I want to share this one specific video otherwise restricted video publicly. I am unable to share this video publicly - can you help me ?

Technician's Assistant: What kind of computer do you have?

I have a MAC

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/30/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,291
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

I'm sorry about the issue, It is Youtube video ? What is happening when you attempt to share the video please?

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Customer reply replied 10 months ago
It is not a You-Tube video. It was a video uploaded to a private group. When I try to share the video to my public wall, only persons who are/were in the original private group are able to see the video.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Are you trying to share from a facebook group please?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Are you there please?

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