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I have a Microsoft sculpt key board and mouse. Ms part no…

Customer Question
I have a Microsoft...

I have a Microsoft sculpt key board and mouse. Ms part no x822995-001. The USB receiver appears to have a short. How can I get replacement

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have Microsoft surface Windows 10 I believe maybe 13

Technician's Assistant: Have you installed any updates recently?

No. The keyboard and mouse work intermittently when I wiggle it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't think so. To clarify thus is external keyboard and mouse

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/30/2017
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 10 months ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 342
Experience: Sr System Administrator at General Dynamics
Verified

Hello, does this appear to be a short on the receiver part that is plugged into the USB? Have you tried using a different USB port?

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