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I just bought an HP Spectre x2. It came with Office 365

Customer Question
I just bought an...

I just bought an HP Spectre x2. It came with Office 365 preinstalled. But when I try to access it I get the following message: Microsoft Click to Run has stopped working

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP Spectre x2 12-a009nr Intel Core M5 6Y54 (1.10 GHz) 4 GB Memory 128 GB SSD 12" Touchscreen 1920 x 1280 IPS 2-in-1 Laptop Windows 10 Home 64-Bit

Technician's Assistant: Have you installed any updates recently?

Just updated drivers from HP

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have a subscription to Office. I uninstalled it from my HP and now I am unable to reinstall.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/30/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,197
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when you try to reinstall your Microsoft Office 365?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
Click To Run has stopped working
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Are you reinstall your Office at the Office.com website?

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