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I cant get into my yahoo email on my mobile device. i got a…

Customer Question
I cant get into...

I cant get into my yahoo email on my mobile device. i got a new phone with new number...plus i forgot my password ***** well.

Technician's Assistant: How long have you had this issue with your Yahoo account?

One week

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

None

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
9/30/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,494
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to access the Yahoo account on your computer?

Thank you.

Shefin

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Customer reply replied 8 months ago
no..i forgot my yahoo email password ***** i have a new phone, new number
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

Have you tried resetting the password ***** your recovery email address?

Thank you.

Shefin

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Customer reply replied 8 months ago
oh no u charge huh? ok see what i can do to get some funds in my account. thanks
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

Have you tried resetting the password ***** your recovery email address?

Thank you.

Shefin

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Customer reply replied 8 months ago
just goes to my gmail account but i need my yahoo account
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Customer reply replied 8 months ago
i am on a public computer at a public library
Customer reply replied 8 months ago
what about my cell number
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

I cannot access your cell remotely. Could you please use the Forgot password ***** and try resetting the password?

Thank you.

Shefin

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Customer reply replied 8 months ago
You charging me $42? What is that for I didn't not agree to anything yet
Customer reply replied 8 months ago
I need my refund please. Thank you
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

You will be charged only if the issue gets resolved. If the issue is not getting resolved, you can ask for a refund.

Thank you.

Shefin

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Customer reply replied 8 months ago
I typed in my email address then the account key icon shows up...and I can't retrieve the code because I got a new phone number
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

Instead of the phone number, have you tried the option to receive the code in your other email address?

Thank you.

Shefin

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Customer reply replied 8 months ago
Actually I forgot both email passwords
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

If so, it is like impossible to reset the password. have you tried answering the security questions?

Thank you.

Shefin

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Customer reply replied 8 months ago
I can't get that far
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

Please try the solutions in the link below.

http://ccm.net/faq/36332-how-to-recover-your-yahoo-mail-account

Thank you.

Shefin

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Customer reply replied 8 months ago
I tried everything I am just gonna cancel the charges.
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago

Hi,

I will open the question for other experts. If you would like to cancel the question, please contact our customer support to get a refund. You can contact them from the link below.

http://ww2.justanswer.com/help

Thank you.

Shefin

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Tech Support Specialist: Robert M., Consultant replied 8 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,425
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

You are NOT going to get the yahoo set up on any new device if you dont know the password. If you could do that i could get a phone and get all your email just for asking.

You need to go to the yahoo website and go through the lost password ***** to reset the password.

https://login.yahoo.com/account/challenge/username?authMechanism=secondary&yid=&done=https%3A%2F%2Fwww.yahoo.com%2F&s=QQ--&sessionIndex=QQ--&c=yr9y8n7.2bKUR0QjkigyIpJyH2lDIYWyR5PIxzFBSNfHWTDwTdm_0iCYGGw1NDofRiw2fs5g_e3xTY3xOaskjT0RmWlX_Zmy_4k_azlpLG2Xw48FgbIYQGeR5rRn_hWfo1vsolhdxlSLEsdsBwoWcIfFhvTmtK6EbIVFbZf8EU9XlFvLNTUiztZP6LMr8GK92z0OeL9JqDpyrjWNvWMyZkqIeXRQ.NrW2b1O_YnV3ki2G5SpTcs-~A

then we can try to get it set up on your phone.

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