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Its stuck on the welcome page and won't boot. Dell latitude…

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Its stuck on the...

Its stuck on the welcome page and won't boot

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell latitude d620

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

Last year and I true turning it on and off I also unplugged it and took the battery out

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
9/30/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

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