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It is my wife's cell phone. She switched phones and now she…

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It is my wife's...

It is my wife's cell phone. She switched phones and now she cannot call her family in Germany. We have been customers for quite some time and after I chatted with a Tech I was told I have 4 accounts, also we have no credits. I would like to get these issues resolved.

Technician's Assistant: Have you contacted anyone about your account?

Last week I did, thats how I found out I have 4 accounts. That was quite the shock considering id theft.

Technician's Assistant: Have you installed any updates recently?

No just switched phones from Galaxy 5 to LG

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was told by last week, that we have no credit. We have been using Skpe to chat with Germany for years. 4 accts, and no credit? That is worrying. Thank you.

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
9/30/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,147
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

All 4 skype accounts could be yours, as there is no need to provide personal info to open account.

Have you logged in to all 4 to check if you have credit on any of them?

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Customer reply replied 7 months ago
No I was told by customer support last week.
Customer reply replied 7 months ago
No I do not want that.
Customer reply replied 7 months ago
Can you tell me if I have credits?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Ok, so you haven't logged in to all your accounts to check if there is credit on one of them?

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Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

In order to see if you have credit - you need to login to your Skype account. you can do it at skype.com

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Customer reply replied 7 months ago
No, when I tried the site revealed zero creds. and no history of our phone calls
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

That means you are looking at the wrong account

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Customer reply replied 7 months ago
As if I was a new customer
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

That means you are looking at the wrong account, you probably created a new account while trying to login to the old account.

I have seen this happen a lot with others

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Customer reply replied 7 months ago
what are my options?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You need to figure out what is your original Skype account and login to it.

Or add credit to new account you have created.

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Customer reply replied 7 months ago
Ok I'll get the phone.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

sure

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Customer reply replied 7 months ago
ok let's rock n roll
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

let me know of any progress

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Customer reply replied 7 months ago
give me a moment
Customer reply replied 7 months ago
I am at the home page
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

try loggging in with every skype account you have until you see history or your calls. that will be the original account.

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Customer reply replied 7 months ago
Can you just consolidate them, or eliminate all but this one?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

just dont use them.

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Customer reply replied 7 months ago
Ok. What about the credits?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

you found account with credits?

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Customer reply replied 7 months ago
No, I have been active for quite some time, so I am assuming.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

just check the accounts to be sure

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Customer reply replied 7 months ago
I cannot get into the other accounts
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

If you do not remember passwords - then use "forgot password" feature

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Customer reply replied 7 months ago
That is how I got the account I'm chatting with you now.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Seems like you took a wrong step somewhere, try going via recovery again, but do not create new account

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Customer reply replied 7 months ago
I have to chk the other 3 accounts say forgot password ***** separate times?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

yes, for each email/username separately

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Customer reply replied 7 months ago
No I rather not. If I close all accounts, if any creds ar there will be returned?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

i didnt say anything about closing. You just need to recover password ***** you can login to accoun with credits and use it

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Customer reply replied 7 months ago
Ok I'm on it.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

ok, great

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Customer reply replied 7 months ago
Thank you for your time
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

you are welcome

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Customer reply replied 7 months ago
Issue was not resolved and I wasted my time.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

so you couldn't recover any of your accounts?

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Customer reply replied 7 months ago
I could not recover any accounts except this one. Do I even have multiple accounts? If I do just close the other three. Can you do this?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You cannot close accounts that you have no access to.

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Customer reply replied 7 months ago
Do you have access?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

No, i dont.

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Customer reply replied 7 months ago
Why would that tech from Monday tell me I have 4 accounts?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

I do not know who you spoke to ...

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Customer reply replied 7 months ago
you only this one account on your file?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

We have no files on your accounts.

Any one can create a Skype account - there is no way to know who account belongs to.

It could be 1 person with 4 accounts or 4 different people

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Customer reply replied 7 months ago
Ok I'm done here, have a good day
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Have a good day

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