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I have a problem with my printer not being connected to my…

Customer Question
Hi I have a...

Hi I have a problem with my printer not being connected to my laptop

Technician's Assistant: Have you tested the connections by doing a ping utility test?

Nope, whats that

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I have tried printer troubleshooting and I've been getting errors like the printer cannot be contacted over the network and the remote device wont accept the connection

Submitted: 10 months ago.Category: Computer
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Answered in 13 minutes by:
9/30/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 10 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,778
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the make and model number of your printer? E.g. Canon MX920

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
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Customer reply replied 10 months ago
ThanksCustomerso much for your reply. however; I was able to fix the error on the printer by correcting the port number in the printer that matches the one in my laptop so the two can be connected.
Tech Support Specialist: Shefin, Computer Support Specialist replied 10 months ago

Hi,

I am glad that the issue has been resolved. If you have any issues, please be back.

Thank you.

Customer/p>
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