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Stuck in safe mode win10 will. Of accept ms PW. Win 10

Customer Question
Stuck in safe mode...

Stuck in safe mode win10 will. Of accept ms PW

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Win 10 dellinspion 5000 series

Technician's Assistant: Have you installed any updates recently?

Yes but was having blue screen bad pool caller r

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Error

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Blue screen 1mo stuck 3 or 4 days
Customer reply replied 10 months ago
I am on tablet how can u fix my laptop if I am not signed in to it?
Would u fix blue screen too?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Do you need the data on it?

Thanks

Kris

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Customer reply replied 10 months ago
I have pictures plus other
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Okay. Can you tell me the BSOD error code?

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Customer reply replied 10 months ago
Login says not correct , blue screen stop code bad pool caller. Is all it said
Customer reply replied 10 months ago
I can reset from troubleshoot but need my data
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Okay then we need to boot into reset mode and choose the keep my files option

All programs will be removed

Is this OK?

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Customer reply replied 10 months ago
Hello r u there?
Customer reply replied 10 months ago
NO I need my files
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

As I said, it will keep your files but delete all programs.

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Customer reply replied 10 months ago
I have already tried that nothinghapprned
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Can you be more specific?

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Customer reply replied 10 months ago
I tried reset in safe mode, said no change
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

A reset removed all the apps. Are you sure you did this?

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Customer reply replied 10 months ago
I went and changed ms pw no help
Customer reply replied 10 months ago
Did not reset when I tried
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

an you tell me the exact error when you try and reset?

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Customer reply replied 10 months ago
Is anyone here?
Customer reply replied 10 months ago
Received email to come here to see response but no one here but me
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