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I have created a 564 MB document but I get an error message…

Customer Question
I have created a...

I have created a 564 MB document but I get an error message saying it is to big to open. What do I do and why did it let me create a document to big to big to reopen?

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Every time I try to work (make corrections, etc) on the document

Technician's Assistant: Have you installed any updates recently?

All of them

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
For several months, I am working on a book and have tried several ways of getting around the problem. (Yes, I'm old [83] and I still have problems. not issues.])
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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