Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Its not the computer its my verison g4 phone is locked and…

Customer Question
Its not the computer...

Its not the computer its my verison g4 phone is locked and my gmail password ***** ***** my phone n cant get to it cant make calls n texts n recieve calls to

Technician's Assistant: How long have you had this issue with your Gmail account?

Since May2017

Technician's Assistant: Have you installed any updates recently?

My son was on my phone n i dont know what he did but Setup Wizard n my phone is locled now

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

About my phone

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My son forgot his gmail password. Its my sons. Maybe he
my son forgot his gmail password JA: Are you logged into your Gmail account on any other devices? Customer: its my sons JA: Do you have security questions or a phone number on file to help reset your … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Actually its my google account. Forgot the password for. i
Actually its my google account. Forgot the password ********@******.***. i reciently lost my samsung galaxy note 5. I had it set up so it saved the password ***** i didnt have to keep putting it in. S… read more
Moses C
Moses C
Bsc
812 satisfied customers
Cellphone. I accidently hit the reset wizard and am locked
This is for my cellphone. I accidently hit the reset wizard and am locked out of my phone. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My ex boyfriend hacked into my account and changed my
My ex boyfriend hacked into my account and changed my password ***** my email account***@******.***. I went to the recovery page and cannot get into my account because it says it cant verify its me. I… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My son had a youtube set up through another person. He does
My son had a youtube set up through another person. He does no remenber the account name he set up under for my son or passwor my son need to post two videos for american idol. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My son has an iPhone and he can't remember his sign on
My son has an iPhone and he can't remember his sign on password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I forgot my apple pAassword so now apple is locked. My
I forgot my apple pAassword so now apple is locked … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I found a small laptop that my son had maybe 5 years ago, it
i found a small laptop that my son had maybe 5 years ago, it has windows 7 starter he cant remember the password ***** u help me get into it any way without the password. I dont have a recovery disc … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My husband hacked my computer with partners domain
my husband hacked my computer with partners domain management and i can not get on my desktop or my pc controls i have three desktops and two facebook pages he is also recording me and taking pictures… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I really never use gmail but apparently it is something you
I really never use gmail but apparently it is something you must have in order to have Google on your computer and your phone. I have Verizon service and on Tuesday my phone reset itself out of the bl… read more
Steve Lewey
Steve Lewey
BA
5 satisfied customers
Sent that before i read first one that came in going back to
sent that before i read first one that came in going back to there now … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I talked to expert thur11/6/15 paid money for s solution did
I talked to expert thur11/6/15 paid money for his solution did not fix my problem went to set up my google account it let me use another persons email address wont let me out of google locked my phone… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My son Vijay Gainedy is not able to get into his Facebook.
My son Vijay Gainedy is not able to get into his Facebook. They told he is fine he can get back into it but he is trying not able to since his cell phone got repaired since then he is not able to ente… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
i believe my ex partner Gage MAHER has entered my windows live
i believe my ex partner Gage MAHER has entered my windows live /hotmail account on aprox 16/5/2011. he did have my details but got in before i could change them. HE has erased pics, folders ect. He ha… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi Tra here, i never normally update my computer when it says
Hi Tra here, i never normally update my computer when it says theres an update version of messanger .. but why i dont know , i did it yesterday .. and havent been able to send or receive mail from my … read more
tekbabe
tekbabe
Technical Support Coordinator
Associate Degree
310 satisfied customers
i forgot my gmail n password on mi samsung vibrant now im gettin
i forgot my gmail n password XXXXX mi samsung vibrant now im gettin a not to many pattern attempts and i can get pass this screen can i bypass it any kind of way… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Im trying to retrive my sons password for his gmail account
I'm trying to retrive my sons password XXXXX his gmail account because he doesn't remember but the security question is asking him about frequent flyer miles and he has no idea how to answer because h… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
My son has a facebook account that he set up via his cell pho
My son has a facebook account that he set up via his cell phone and can't remember his user name or password. There is not email associated with it and he would like to delete it but can't get on it t… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x