Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am getting a popup on my email asking for user name and…

Customer Question
I am getting a...

I am getting a popup on my email asking for user name and password ***** I donot know. HELP

Technician's Assistant: When did you last reset your username and password?

I cannot remember. Maybe 2015

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/29/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,466
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Computer Question
Customer reply replied 10 months ago
Outlook Can you tell me what to do?
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to get my password for. Can you help? I donot
I am trying to get my password ********@******.***. Can you help? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
My daughter did my taxes for me last year with turbotax, we
My daughter did my taxes for me last year with turbotax, we are doing an amended one for 2015 and I need to know how to get into our login site … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I filed my 2015 taxes with you last year and I need a copy
I filed my 2015 taxes with you last year and I need a copy of it. I don't remember my password. could you help me … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
727 satisfied customers
I bought a new phone recently and can't send email out. The
I bought a new phone recently and can't send email out. The error msg is Cannot send email - The user name or password ***** "SMTP***@******.***" is in correct. Tried to update password ***** settings… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I am locked out of yahoo and it has also locked my apple ID.
i am locked out of yahoo and it has also locked my apple ID. the problem is the recovery has a mobile number that is not mine anymore, can you help? … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I am being charged with automatic renewal anti-virus
I am being charged with automatic renewal for CA anti-virus v7 Renewal-3 user which I do not use and had changed from automatic to manual six months ago and have done the same today but you are still … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My name is XXXXX XXXXX Im getting a Google popup on my screen
My name is XXXXX XXXXX I'm getting a Google popup on my screen frequently that say: "Enter network password, Type Your User Name" Underneath that it shows server with this word "smtp.gmail.com" It ask… read more
BrianPKelly
BrianPKelly
Owner Operator
Associate Degree
553 satisfied customers
I have a popup that asks for my user name and password. I
I have a popup that asks for my user name and password. I am not able to get my e-mail becasue of this. WHat user name and what password. Please help… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Problems with emails in and out. Pop-up comes in from att/yahoo
Problems with emails in and out. Pop-up comes in from att/yahoo to type in password. But...they do not accept it. Paid the technician $49 in June and we got rid of it. Now the same problem. How do I s… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
Suddenly, I get a Windows Security popup asking for user name
Suddenly, I get a Windows Security popup asking for user name and password XXXXX I try to send or receive email in Windows Mail. This information is in the account profile, the remember password XXXXX… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
was just getting help from nimman for problem,,,did some changes
was just getting help from nimman for problem,,,did some changes was asked to reboot - now my mouse is jumping all over the place and cannot use desktop...am on laptop now… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Im using Windows 7 with Office 2003 and and connot send or
I'm using Windows 7 with Office 2003 and and connot send or receive emails because I get reoccuring popup: Enter Network Password. I check the box OK and wait. Sometimes I have to reboot.… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Tried to use my email address and was told it is all ready
Tried to use my email address and was told it is all ready being used. Also registered operalover69 ,forgot password XXXXX cannot log in ,purchased stamps and have not been able to use them.Please adv… read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
Hi i have had a bad time with my droid phone. The first one
Hi i have had a bad time with my droid phone. The first one i had fell into the pool and had all my contacts in the phone that i cannot recover. When I originally set up phone i was given a google ema… read more
Anthony
Anthony
Third Year College
104 satisfied customers
I donot remember my screenname. I am a subscriber usimg Time
I donot remember my screenname. I am a subscriber usimg Time Warner DSL. My address [email protected] When I activated PC today I was directed to install new AOL software. I cannot complete it without… read more
Karl
Karl
IT Manager
317 satisfied customers
Ms outlook had me change my password yesterday I apparently
Ms outlook had me change my password XXXXX I apparently did not remember it right. Now its sending instructions [email protected] which I can't get to can I get the instructions [email protected] I can … read more
online_help
online_help
Master's Degree
806 satisfied customers
I was using someones laptop on my aol account and when I was
I was using someones laptop on my aol account and when I was finished, they clicked "quit this application" I was not able to sign out. Can they still access my account?… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I cannot remember my e-mail password XXXXX thunderbird. I cannot
I cannot remember my e-mail password XXXXX thunderbird. I cannot get new e-mail....marthakt is user name… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x