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It's not my computer. I just got the new iphone8 and need…

Customer Question
It's not my computer...

It's not my computer. I just got the new iphone8 and need help getting my email set up (Gmail and outlook accounts)

Technician's Assistant: How long has this been an issue?

It's not really an issue. I just got the phone on Wednesday and just want someone to walk me through the steps.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Apple iphone8

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

On Wednesday....

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just want some assistance

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
9/29/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,720
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Let me know when you are ready

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Customer reply replied 7 months ago
Hey Fiyaz, thanks for picking this up so quickly!
I am ready - BUT I have a meeting that starts at 11am PST (13 minutes). Should we start now? OR, should we start after my meeting at 12:00pm PST. Let me know what is best for you.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Please do this on iphone:

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

1: Open Iphone Settings

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

2: Tap Mail, Contacts, Calendars

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

3: Tap Add Account

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Customer reply replied 7 months ago
Ok, I'll try this when I'm back.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Select the account which you need to configure (tap gmail for gmail configuration / Exchange for outlook configuration )

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

4: Enter Gmail or Outlook credential when prompted..

This sets your new email account

Let me know that works

Thanks

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Customer reply replied 7 months ago
There is no Tap Mail, Contacts, Calendars in Settings on the iphone8
Customer reply replied 7 months ago
I see Mail but when I click it there is nothing that says Add Account.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

What you see then

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

seems you are offline

Its sign off time. I shall connect you after 6hrs

Thank You

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Customer reply replied 7 months ago
Can someone else assist with this question? Perhaps someone familiar with the iphone? Thanks!
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,160
Experience: Over 10 yrs of electronics support and software development.
Verified

Good afternoon, you are trying to add an email account to your new iPhone 8, correct?

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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

This is not a problem at all, it will actually only take you about 60 seconds to add them both :) Please take two seconds to rate my service before you leave today at the top of this page or I am not credited with my assistance. It is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric

  1. Open the Settings App on your new iPhone 8
  2. Choose the option titled Accounts & Passwords
  3. Choose Google to add your Gmail account, and choose Outlook.com to add your Outlook account
  4. That's it! You should be done in no time!
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Customer reply replied 7 months ago
I will rate once I get this done. Giving this a try now.
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Great! I expect you to rate within moments haha :)

You should not have any issues, and if you need any more assistance, just ask!

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Customer reply replied 7 months ago
this isn't Outlook, it's actually Exchange. trying to get the username part.
Customer reply replied 7 months ago
Gmail was fine, stuck with Exchange now.
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

There is actually an Exchange option as well, it should be the second one down under iCloud in the list. See here.

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Customer reply replied 7 months ago
I see it. I'm just stuck where it asks for info about Server and Domain. I think this is something I need from my employer?>
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Yeah, is it an employer email address? What is the email address and I will see if I can dig up the info you need.

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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

If it is a custom domain(like an employer), then they will almost always need to give you the IMAP information (which has both incoming and outgoing server info). But, in some cases I can get it for you.

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Customer reply replied 7 months ago
It's a custom domain. Sounds like I should follow up with my tech team.
Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Yeah, they will have that info for you, and it will be just as easy to setup once they give you the domain and port settings :)

Please take two seconds to rate my service before you leave today at the top of this page or I am not credited with my assistance. It is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric

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Tech Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Did you have any follow up questions? If not, please don't forget to rate my service so I am credited with assisting you!

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AnswersByEric
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Satisfied Customers: 5,160
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