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I tried to see a video on the Drudge Report and Google froze…

Customer Question
I tried to see...

I tried to see a video on the Drudge Report and Google froze my e-mail page and I can't get into my earthlink account only my g-mail account. Wha do I do?

Technician's Assistant: How long have you had this issue with your Gmail account?

Just today when I tried to get into that Yahoo video that was on the Drudge Report.

Technician's Assistant: Have you installed any updates recently?

Yes, I installed some google info because I thought I good un-do what has been done and it appears that I messed up along the way and I now cannot get into my earthlink account nor can I send e-mails.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I tried to get into my e-mail via my android and I couldn't get my earthlink e-mail on that either

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/29/2017
Tech Support Specialist: Martin, Network Engineer replied 10 months ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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Customer reply replied 10 months ago
I am on my MAC now and my remote may have been fouled up by this whole thing but we can try
Customer reply replied 10 months ago
Can you work with me just with the MAC?
Tech Support Specialist: Martin, Network Engineer replied 10 months ago

Sure - how do you usually log into your account?

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