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I have Windows 10 with Windows Live Mail using pop3 server.

Customer Question
I have Windows 10...

I have Windows 10 with Windows Live Mail using pop3 server. I've not been able to send or receive messages on/off for 3 weeks. I keep getting errors that say that the server timed out or that the user password ***** ***** No changes have been made. Local internet service is through my telephone company and is extremely slow. I am also unable to download Windows 10 updates due to lack of speed.

Technician's Assistant: When did you last reset your username and password?

I have not reset it since I bought the machine.

Technician's Assistant: Have you installed any updates recently?

Unable to install because local internet speed is too slow.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have no clue--I don't know that much.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/29/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,036
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

What email service do you using for an account?

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Customer reply replied 10 months ago
My email is through Frontiernet.net. It's very slow internet service and there is no other choice.
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

Can you login here to make sure you have the correct password? https://login.frontier.com/webmail/

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