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I have an Apple Computer and am connected as stated in first…

Customer Question
I have an Apple...

I have an Apple Computer and am connected as stated in first stage of carrying out DNA Test. I also want to know what thee square piece of wadding is for, please.

Technician's Assistant: What's the model and Operating System (OS) of your Apple?

ILife '11

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

Several years ago. Haven't tried any troubleshooting. I thought all I had to do was take the swabs and mail off to you. Why all this rigamarole ? I paid up front.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thankyou. Just want to get this DNA test done and mailed off. Please explain square piece of dressing included in the kit.

Submitted: 10 months ago.Category: Computer
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Answered in 20 minutes by:
9/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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