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I still have windows XP I keep getting phone calls that say…

Customer Question
I still have windows...

I still have windows XP I keep getting phone calls that say that is expiring and I won't be able to use my computer. Firefox also has sent message will no longer support XP. i JUST HAVE A SMALL NOTEBOOK ASPIRE. i DON'T KNOW WHAT i NEED TO DO.

Technician's Assistant: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?

Kav10. Sorry-don't know what you mean by operating system. I am not tech savy. Sorry.

Technician's Assistant: Have you installed any updates recently?

I don't believe so. i wouldn't know how and when it starts up, it still says Microsoft Windows XP on the screen. Is it true that XP will not work anymore????

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I thought I was talking with expert. I don't guess there is anything else.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/29/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Since about the 1st of September. I know that XP is outdated, but I still don't know what it means--sounds like I will not be able to use my computer. I don't use it for much, but I do have email and some online ordering.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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