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I have been blocked out of my hotmail emails because of

Customer Question
I have been blocked...

I have been blocked out of my hotmail emails because of someone else using my emails, the problem is I have been filling out forms but the questions that are asked I cannot remember the answers ie past passwords who I have emailed and the subject line etc

Technician's Assistant: How long have you had this issue with your Hotmail account?

For well over a week, when it first happened i put in the last 4 digits of my phone number for a code but never got one then yesterday i started filling out the forms but have not got enough info to prove it is me because I can't remember

Technician's Assistant: Have you installed any updates recently?

I had to reinstall firefox mozilla the other week but main updates are automatically installed

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's about it, just want my email back

Submitted: 10 months ago.Category: Computer
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Answered in 13 minutes by:
9/28/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Customer reply replied 10 months ago
well over a week
Customer reply replied 10 months ago
I think you may not be able to help me I don't let anyone into my computer. thankyou anyway
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