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I got a Microsoft Computer Alert on my HP Chromebook 14 and…

Customer Question
I got a Microsoft...

I got a Microsoft Computer Alert on my HP Chromebook 14 and they shut off my computer, stating an error no. Then a man from a company called I Tech Support at(###) ###-#### and he fixed it. However, a friend of mine as well as Chase Visa Card Fraud Alert identified this as possible Fraud. This person said he was an independent contractor headquartered in NY, NY, but doing the Billing from China. Is this Fraud? My laptop computer is working just fine now, but I am concerned. Larysa Dolyniuk. My cell phone number for calling an/or texting me is(###) ###-####

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I don't know that information. Where do I find it? My email is***@******.***? This is urgent; please escalate this matter to your Fraud Alert department ASAP! Larysa Dolyniuk

Technician's Assistant: Have you installed any updates recently?

Yes.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just have me to talk to a live person who is knowledgeable immediately! Larysa Dolyniuk

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/28/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,281
Experience: Networks & Security Engineer
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer again, as they are probably installing spyware and other malicious items. Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx Or https://www.microsoft.com/en-us/reportascam/

also you need to call your card carrier, report the unauthorized charges, then cancel your card and order a new one.

Let me know if you need further assistance

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Note : Please feel free to ignore the offers for Additional Services. They are automatically sent by the website.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 10 months ago

Do you still need help please?

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