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I've ordered xiaomi redmi 3 pro from aliexpress, then

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Hello, i've ordered xiaomi redmi...
Hello, i've ordered xiaomi redmi 3 pro from aliexpress, then reflashed the phone through the Miflesh for xiaomi.eu 7.1.3.0 firmware. Now my phone doesn't turn on, do you know how to fix it ?
Submitted: 10 months ago.Category: Computer
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Answered in 20 minutes by:
9/28/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Please do correct me if I am wrong, It sounds like you are unable to turn on the redmi 3 pro after reflashing the phone. Is it right?

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Customer reply replied 10 months ago
it's right
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Thank you for posting back you reply, You don't have to worry about this problem. We will provide you the answer for your question

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you tell me the reason why you reflashed your phone?

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Customer reply replied 10 months ago
the phone was on chineese lang
Customer reply replied 10 months ago
are you here ?
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Do You have any computer with you now? So that I can take a secure remote connection on the computer.

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Customer reply replied 10 months ago
but for what ? i have smartphone problem, not computer
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

I understand, You opted for the Secure Remote Assistance. We can take a remote access only on the computer and we cannot take remote on the phone, So we can try to connect the computer to phone and we can try to fix the issue. If you don't have access to the computer, please let me know so that I can provide you an alternate way.

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Customer reply replied 10 months ago
we have a windows computer
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Okay, May I know what do you see on the phone screen when you press the power button? Do you see any lights or redmi logo for long time?

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Customer reply replied 10 months ago
no, the screen is just black
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Please connect the phone to the charger in the poweroulet and press and hold the power button for 30-40sec. Let me know what is happening on the screen.

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Customer reply replied 10 months ago
we tried that, but nothing is happening on the screen (
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

No problem with that. We can try in the alternate way so please follow the instruction which I have given below.

  • Simultaneously press and hold the Power button (located on the upper-right edge) + Volume Up button for 60 seconds and please dont worry whatever you see on the screen, Wait until recovery booting appears in the screen

Note: If the Android system recovery screen doesn't display, refer to the alternate button method.

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Customer reply replied 10 months ago
ok i will try this now
Customer reply replied 10 months ago
no, nothing happens
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

I am sorry for the delay, May I know who Reflashed your phone using Miflash application? the reason why I am asking is we can try to reflash the phone again, it sound like reflash might not worked properly at the first time.

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Customer reply replied 10 months ago
I have reflashed by myself, but now Miflash doesnt see phone at all, like it is disconnected
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

So you reflashed your phone with the help of the computer and now the Miflash is not detecting the phone, am I right?

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

Could you please check on the upper right corner on the screen do you see any red flashing light?

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Customer reply replied 10 months ago
hm..... i guess no, it seems like it is all black
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

May I know when did you purchased this xiaomi redmi 3 pro from the Aliexpress?

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Customer reply replied 10 months ago
3 months ago
Customer reply replied 10 months ago
it was packed couple months, and a week ago i decided to use it
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

I apologize for the inconvenience, I tried doing a research on this problem but I am unable to check for the exact solution. In this case I can Opt out this issue now, so that different expert who're well trained and well experience in the particular issue could help you in providing the answer for this question.

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Customer reply replied 10 months ago
Ok. I have questions:
- how can i return money for remote assistance ?
- can i get money back for the consultation ?
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 10 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support.

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Tech Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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