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I need to reset my password ... I forgot it. Username never…

Customer Question
Hi! I need to...

Hi! I need to reset my password ***** I forgot it

Technician's Assistant: When did you last reset your username and password?

Username never password ***** month ago?

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. I can update but later today

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/28/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 10 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What password ***** you need to reset?

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Tech Support Specialist: nicolas-cssm,
 replied 10 months ago
nicolas-cssm
Category: Computer
Satisfied Customers: 0
Verified
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/computer/apgis-need-reset-password-forgot-it-username.html). Thank you, ***** ***** Customer Support Team.
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Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,291
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Which account do you need to reset?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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