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Microsoft edge is not responding. My computer is hp and I…

Customer Question
Microsoft edge is not...

Microsoft edge is not responding

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

My computer is hp and I think window 10

Technician's Assistant: Have you installed any updates recently?

I think my computer has been hacked into

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Ii am not great at computers my husband just past away and iam trying to figure things out and i need help

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/28/2017
Tech Support Specialist: John, Computer Support Specialist replied 10 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
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Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Tech Support Specialist: John, Computer Support Specialist replied 10 months ago

When you say not responding do you mean when you click on the edge icon it wont open at all or freezes when you open a web site ?

Do you have any other web browser installed in the computer like Firefox,Chrome ?

Thank you

Note: - Use the reply box just below type the reply in itand click on send.

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Tech Support Specialist: John, Computer Support Specialist replied 10 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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