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Tuesday my windows products (word and excel) showed up as…

Customer Question
Tuesday my windows products...

Tuesday my windows products (word and excel) showed up as "unlicensed." Why?

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Assume Windows 10....HP Envy 17 Notebook PC

Technician's Assistant: Have you installed any updates recently?

Actually it was Office Professional Plus 2013

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do you need the original order number? I purchased through work and order num ber was CNL862925473

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/28/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago

It will show up as unlicensed it the license hasn't been applied or isn't the correct one

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago

It could be a software glitch, which I can help fix OR it's a trial version that hasn't been activated yet. Let me know if I can help you further and I'll be happy to offer more options to help you with this. Thanks!

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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago

Sent offer for remote assistance. As soon as it's accepted, I'll post the link to get us connected!

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