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Why did my word and excel just change to "unlicensed" on…

Customer Question
Why did my word...

Why did my word and excel just change to "unlicensed" on Tuesday and what can I do to fix quickly?

Technician's Assistant: What's the make and model of your computer? And what version of Excel are you using?

HP Envy 17 Notebook PC and I was using whatever version was available 2 or 3 years ago

Technician's Assistant: Have you installed any updates recently?

No....I tried but nothing happened.

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/28/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 10 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,773
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Were you using a trial version of Microsoft office? Or came installed with your computer?

If you have purchased your copy of Microsoft office, do you have the product key with you?

Thank you.

Customer/p>
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