Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I have had Skype for some time but have not used it. I just…

Customer Question
I have had Skype...

I have had Skype for some time but have not used it. I just signed in on my phone and it is working but cannot on my computer. It keep defaulting to my old contact info and password. How can I make it work on my Apple computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Apple air Mac OS Sierra

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The phone number I am using and works for my phone is(###) ###-####and that is a new number for me

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/28/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,192
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Do you mean it is signing into the old account automatically on your Mac?

Ask Your Own Computer Question
Customer reply replied 10 months ago
I solved the problem without counsel and will not need additional support.
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Okay, thank you.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I retrieve my Skype balance - I went onto my Skype
How do I retrieve my Skype balance - I went onto my Skype and they wanted me to start a new Skype account but I lost my old one with about 10 dollars or so on it? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had a Recently set up Skype account. When a contact tried
I had a Recently set up Skype account. When a contact tried to call me I couldn't hear the phone ring. This morning I upgraded all the OS on my computer. When I tried to go into my Skype account. It h… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Spyke is now upgraded. How do I get into this new system? I
Spyke is now upgraded. How do I get into this new system? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
How can I keep Skype open so that I can hear when I get a
How can I keep Skype open so that I can hear when I get a call? It seems that my computer goes to sleep, or some such thing, and calls don't come through. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Cannot log in to Skype...my system was just updated to mac
cannot log in to Skype...my system was just updated to mac os high sierra and now cannot log into my Skype account with my regular log which was my e-mail address. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It has locked me out from Facebook and wants me to change my
It has locked me out from Facebook and wants me to change my password ***** I don't remember my old password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My Skype app went south. I did a new log in and that
My Skype app went south. I did a new log in and that appeared to work. But my contacts are gone. I couldn't receive an international phone call that I have been getting each month for years. I can't f… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
When i push Skype tto speak with my children in Dubai i now
when i push Skype tto speak with my children in Dubai i now get a screen that asks me to set up an account? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Well you upgraded the skype program and I cannot use it. Can
well you upgraded the skype program and I cannot use it. Can I get my old simple sype back I only use it for a vocal lesson from Florida to my teacher in Ct. … read more
Mr.Med
Mr.Med
1,220 satisfied customers
For some reason we cannot get connection with Skype. We have
For some reason we cannot get connection with Skype. We have an automatic payment at the moment about $43 paid just recently. All we can get is a drop down window requesting our Skype information. We … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have Mac OS X 10.6.8. and Skype doesn't work anymore since
Hi, I have Mac OS X 10.6.8. and Skype doesn't work anymore since summer this year. have followed the advice in the apple forum to compeletly deinstall my current skype version, delete the trash bin an… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
My computer did not load my Skype upon signing in today. It
My computer did not load my Skype upon signing in today. It did not sign in at Mid day. I was asked to make new Microsoft password. So i id. There are no contacts of my old accounts as well as my $ am… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I just downloaded a siesta update to my apple laptop and it
i just downloaded a siesta update to my apple laptop and it is not compatible with my trend micro … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a MacBook air. I have used Skype for years. Now i
I have a MacBook air. I have used Skype for years. Now i can't sign in without a microsoft account. I have NEVER needed such a thing before. … read more
Josh
Josh
Support Specialist
22,192 satisfied customers
Recently I have upgraded my mac ox El capitan to mac ox
Recently I have upgraded my mac ox El capitan to mac ox Sierra. I had a few problems resolved with AppelCare. However when I tried to use Skype i was asked to sign in. My problem is that I have starte… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Have had skype for 4-5 years....never a problem. Last week
Have had skype for 4-5 years....never a problem. Last week skype prompted me to download the patest version....when I clicked download i was asked to sign in....however the sign in I had used for year… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,559 satisfied customers
We had a skype account until last fall when I had to reformat
We had a skype account until last fall when I had to reformat my HD (son downloaded a virus!). I couldn't find the old account info when I reinstalled everything, so I opened a new account. Now my wif… read more
namzyanzy
namzyanzy
Bachelor's Degree
368 satisfied customers
I had skype on my previous computer - my son loaded skype on
I had skype on my previous computer - my son loaded skype on this mac pro computer - now he is not around and I downloaded skype got an account but each time I try to call a number it says I have to p… read more
Andy M
Andy M
Bachelor\u0027s Degree
46 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x