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Its not my computer but Microsoft Word. I have a mac pro. I…

Customer Question
Its not my computer...

Its not my computer but Microsoft Word

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have a mac pro

Technician's Assistant: Have you installed any updates recently?

I just installed InDesign and Word installs regularly but now it is asking for my login to Word and password ***** I keep inputting but it is saying there's an error

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need help to get this activated and not have this 'popup' continually and I don't understand why this is showing up because I've had this on my mac for a couple years now but i am also having issues with cloud or was

Submitted: 10 months ago.Category: Computer
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Answered in 2 minutes by:
9/28/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,497
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you attempt to log in, you are given an 'error'. May I ask what that error is?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 10 months ago
its says: Sorry, there was a problem while trying to connect to your account. (Error code: 0x800488fe)
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 10 months ago
Jason can't you just tell me what to do and I can do it?
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

I am sorry for the confusion. First, I have to troubleshoot the problem so that I know what the problem is. When I know what the problem is, I can give you the solution to the problem. Do you have more information regarding the problem that you can give me so that I can conclude what the problem is?

When was the last time that you were able to use Microsoft Word?

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Customer reply replied 10 months ago
I will contact Microsoft word's helpline....I should have done that to begin with
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

Oh okay. Do you want to do that and contact me later?

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Customer reply replied 10 months ago
let me see what they say....I am unemployed looking for work and even the $5 was a lot for me at the momentsorry
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

No worries. I understand. I work here and am available from 6am to 6pm (PST) every single day. I will be here, if you need me.

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