Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I cannot connect to my Microsoft network and unable to bring…

Customer Question
I cannot connect to...

I cannot connect to my Microsoft network and unable to bring uo my email and some other things.

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

I have a Hewlett Packard computer500. and I have Microsoft operating system I believe

Technician's Assistant: Have you installed any updates recently?

Yea all the time

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I cannotnbring up weather also. I do get Microsoft solitaire games though, and don't want to lose that.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/27/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

http://free.kaspersky.com/us?_ga=1.106674822.463128069.1491259351

Ask Your Own Computer Question
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, give me a few minutes.

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Computer Question
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I transfer apps from my samsung mobile to my
How do I transfer apps from my samsung mobile to my microsoft laptop … read more
Moses C
Moses C
Bsc
812 satisfied customers
I an looking for your older versions of Solitair and spider
I an looking for your older versions of Solitair and spider solitaire games. I do not like the newer versions you have that come u now. I want to down load them so when I am on trips I can play them. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I cannot use my solitaire as I have in the past. when I
I cannot use my solitaire as I have in the past. when I check my download file it says that MACOS does not support microsoft application … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I am unable to access Microsoft solitaire collection, or any
I am unable to access Microsoft solitaire collection, or any other solitaire collection … read more
Cody
Cody
Computer Science
2,432 satisfied customers
Cannot bring up Microsoft solitaire collection, HP laptop
cannot bring up Microsoft solitaire collection JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: HP laptop windows 7 JA: Have you insta… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I have been playing solitaire for years and love it. It is
I have been playing solitaire for years and love it. It is now gone. It says it is downloading but it just sits there and does nothing. I don't want to play with others and buy tokens. … read more
Jason Jones
Jason Jones
Computer Expert
19,460 satisfied customers
Why can't I access Microsoft Solitaire Collection? HP
Why can't I access Microsoft Solitaire Collection? … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
The Microsoft Solitaire collection will not operate. When I
The Microsoft Solitaire collection will not operate. When I click "go" it hesitates and then switches to promotion of adventure games. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Simply lost the app for Microsoft Solitaire Games. I believe
Simply lost the app for Microsoft Solitaire Games. I believe it is still on my computer but the app is gone so I can't access the games. How can I get the app back? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I can no longer play solitare on this computer. One day I
I can no longer play solitare on this computer. One day I played the game fine and the next day I could no longer play. How can I find out what happened? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
In Microsoft solitaire collection when the ad comes before
In Microsoft solitaire collection when the ad comes before start the game, it sticks, slows, then drops the entire game. what gives? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Why can't I access Microsoft solitaire collection : Hewlett
Saturday morning when we started on the computer, there was a question about installing Microsoft 10. I clicked "no" and it started restoring information. I haven't gotten solitaire to work again. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
How to I install the Classic version of Solitaire? When my
How to I install the Classic version of Solitaire? When my computer crashed and burned, the new computer did not allow me to pull up the icon which was originally on the screen.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have just replaced my laptop and it comes with Windows 8.
Have just replaced my laptop and it comes with Windows 8. Require the old Solitair game I had on Windows 7. Is this available please… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I had microsoft solitaire on my laptop and something happened
I had microsoft solitaire on my laptop and something happened an now no solitaire, what happened?… read more
Austin Atkins
Austin Atkins
Masters student - Physics
Bachelor\u0027s Degree
394 satisfied customers
In spider solitaire in Win 7 what causes the taskbar spider icon to jump left and rig
In spider solitaire in Win 7 what causes the taskbar spider icon to jump left and right. ?The game will not play until movement stops. The icon stops for a few minutes then starts again. I have direct… read more
Justin
Justin
Network Administrator
Associate Degree
2,187 satisfied customers
I have three laptops. Two identical Lenovo Thinkpads and one
I have three laptops. Two identical Lenovo Thinkpads and one Hewlett Packard. I am able to use an unsecured wi-fi on one of my Lenovos. I didn't have to do anything; the laptop picked up the signal au… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Irecently had Windows 7 put on my computer and now cannot install
Irecently had Windows 7 put on my computer and now cannot install myUltimate Solitaire 1000 Unique Games.Please help me, I need my solitaire fix.… read more
Ryan B.
Ryan B.
Desktop Support Technician
High School or GED
1,720 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x