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My question has to do with my monthly subscription for

Customer Question
My question has to...

My question has to do with my monthly subscription for Office 365. My hard drive failed and now I don't have access to the version I use to have. How do I get it back? And, how do I put it on my other devices?

Technician's Assistant: What kind of computer do you have?

HP laptop and HP descktop PC.

Technician's Assistant: Have you installed any updates recently?

Not to Office. Yes to Windows 10.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/27/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,024
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

Can you still access your microsoft account associated with your subscription when you purchased it?

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