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My ipad doesn't show up in my content and when I order a…

Customer Question
My ipad doesn't show...

My ipad doesn't show up in my content and when I order a book it goes to James PC but should go to ipad

Technician's Assistant: How old is your iPad, and what model are you using?

I have no idea. It is listed under my account as Helen's ipad

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/27/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,325
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Is this for a Kindle book?

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Check now after the restart -- Do you see the book now?

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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