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I can not get e mail on my computer, but I get it on my

Customer Question
I can not get...

I can not get e mail on my computer, but I get it on my phone. I tried to get on the computer but I got got my password. the computer said that my jcstromquist @gmail,com is already taken (it can not be as I get it n the phone)

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is a Dell

Technician's Assistant: Have you installed any updates recently?

Yes on the phone(###) ###-#### but not for awhile on the computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really, I am not very sharp on the computer. I,am an old man

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/27/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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