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Have an HP 500 printer - get error message - Memo, Windows…

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Have an HP 500...

Have an HP 500 printer - get error message - Memo

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Windows 10 - current hp drivers

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

24 months ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

All updates curent

Submitted: 10 months ago.Category: Computer
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Answered in 1 minute by:
9/27/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,829
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

May i know what is the error message you are getting?

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Customer reply replied 10 months ago
Error - can't print memo style
Customer reply replied 10 months ago
There were some solutions on the web - but didn't seem to solve the issue
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Did you try the borderless printing option?

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Customer reply replied 10 months ago
several help comments on the HP site - but cant get the "Memo Style " solved or removed
Customer reply replied 10 months ago
Are you there?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?

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Customer reply replied 10 months ago
Can you just give me the resolution - if you understand my issue?
Customer reply replied 10 months ago
Waiting
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

I did understand the issue. Are you trying to print from outlook?

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Customer reply replied 10 months ago
Outlook
Customer reply replied 10 months ago
Windows 10 -
Customer reply replied 10 months ago
Are you still there??
Customer reply replied 10 months ago
Arsifi . . . are you there - ??
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Yes.

Try searching the file "Outlprnt" in your search bar and delete the file.

Restart the computer and try to print again.

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Customer reply replied 10 months ago
I only have a few more minutes??
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Try that and let me know the status.

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Customer reply replied 10 months ago
I've already cleaned out the print buffer several times
Customer reply replied 10 months ago
I've done all that - several tmes
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

did you restart the computer after that?

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Customer reply replied 10 months ago
I just did it again - and no files are in the print "Q" or buffer
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Did you get the "Outlprnt" file?

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Customer reply replied 10 months ago
I restarted the computer several times
Customer reply replied 10 months ago
Unplugged the printer for 3 minutes - re-plugged in - etc
Customer reply replied 10 months ago
OK - I've got two minutes ?? OK
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Did you get the file?

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Customer reply replied 10 months ago
I'll check
Customer reply replied 10 months ago
re-send the "file"
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

Try searching the file "Outlprnt" in your search bar and delete the file.

Restart the computer and try to print again.

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Customer reply replied 10 months ago
OK - I'm signing off - no resolution to my problem
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 10 months ago

You will not get a resolution if you are not ready to do any troubleshooting.

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