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My gmail account has been hijacked. I just went through a…

Customer Question
My gmail account has...

My gmail account has been hijacked. I just went through a short term marriage/divorce and evidently this is amusing to some...

Technician's Assistant: How long have you had this issue with your Gmail account?

I do not typically use my gmail account as I have been a long time user of live.com, but I set the account up when I bought my iPohone 6 Plus. I have noticed the change in the last 3-4 days

Technician's Assistant: Have you installed any updates recently?

No. my systems are behind norton and I generally have dual authentication set up.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just that someone is "squatting" on my***@******.*** account and I would like it back.

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
9/27/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,473
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
No error messages except that Google is unable to verify I own the account. I was able to spot an email address of***@******.*** as a response email address and a number ending in 77 as a phone number if that helps. I would try to spoof the HTML or run some hacks but I do not know whether "hacking your own email account" is a crime nowadays...
I cannot seem to find a Google Help Desk number to straighten the matter out...
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Thank you. Does that phone number 77 belong to you or to someone else?

Please reply at the box below. Thank you.

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Customer reply replied 8 months ago
My phone number is(###) ###-#### I have no idea what my ex's phone number is....
It was a short term marriage and when my father had a heart attack she revealed herself to be a covert narcissist.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

I'm sorry. I'm not sure about this issue, so let me open it to other experts. Thank you for your patience.

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Customer reply replied 8 months ago
I understand. I could purchase a cracker or crank up Kali Linux, but I do not know the law regarding hacking your own email...
I was VP of R&D for a major software corporation, so I cannot afford to take a chance on breaking the law...
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,209
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

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Customer reply replied 8 months ago
Hi Serge...
Someone, (likely the ex wife), is squatting on my gmail account.
My Outlook account***@******.*** is fine, but it looks like the recovery phone # and email have been changed on***@******.***...
Customer reply replied 8 months ago
I am a retired VP of R&D for a major software company and cannot afford to go through "back channels" to get this straightened out...
Customer reply replied 8 months ago
Social Hacking is becoming a freaking plague!
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

For account recovery you need to answer automated questions on Google's website, at the end the message will tell you if you can be verified or not.

if not, then you can either try to remember the password, or you would need to create a new account if you wish..

If you think someone broke into your account illegally, then you might wan to report it to the authorities... Police, FBI.

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Customer reply replied 8 months ago
I thought you were Google representatives... Whats up? I am Charles J. Knighton and it's my account?
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

We (JustAnswer.com) have nothing to do with Google. And just because you write your name does not prove that you are the owner of free Gmail account that anyone could have opened with your name.

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Customer reply replied 8 months ago
Then I apologize for wasting your time. I will attempt to call Google corporate myself.
Your website however lists you as Google Support Representatives...
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Google has automated system that will ask multiple questions about the account. If you cannot pass it - you cant have access to the account.

I do not believe this website lists itself as what you claim.

And FREE Gmail accounts do not have corporate support.. just automated online recovery

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Customer reply replied 8 months ago
google.justanswer.com was the ad I opened... Just cancel my service request and I will call google corporate tomorrow...
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Ad is ad, it could be on any website. for billing please go here: http://ww2.justanswer.com/help/topics/143

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Customer reply replied 8 months ago
Then cancel my service request and I will relay your ad link to Google as well.
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

For billing questions please go here: http://ww2.justanswer.com/help/topics/143

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