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I am no longer able to receive emails. I haven't received…

Customer Question
I am no longer...

I am no longer able to receive emails. I haven't received any on my Hotmail account since September 11, 2017.

Technician's Assistant: How long have you had this issue with your Hotmail account?

Since September 11

Technician's Assistant: Have you installed any updates recently?

I refreshed the PC this evening. I don't know if there were any updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/27/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 10 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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