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I think I was taken. The info address and all is not good. I…

Customer Question
I think I was...

I think I was taken. The info address and all is not good. I had. Message from Microsoft that I was hacked, so like a dummy I went on but at the end the name is ***** ***** I need to pay. Help

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Lenovo laptop. Need a number?

Technician's Assistant: Have you installed any updates recently?

Not sure.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have the info on the address and name.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Josh, Support Specialist replied 10 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Did you allow them access to your computer?

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Customer reply replied 10 months ago
I did
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

Unfortunately, as you already know, it was a scam.

Would you like for me to connect to your computer to make sure it is actually secure?

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Customer reply replied 10 months ago
I would, but I am on my iPad.
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

No problem -- Can you bring up this page on the computer?

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Customer reply replied 10 months ago
I will try.
Customer reply replied 10 months ago
How do I go about it.
Tech Support Specialist: Josh, Support Specialist replied 10 months ago

You can either use the links in your email or go back to Justanswer.com then sign into your account

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