Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am attempting to register My Passport for Mac. I am have…

Customer Question
I am attempting to...

I am attempting to register My Passport for Mac. I am have trouble locating 6 letter code. The instruction stated it is on the bottom of the box. Is that correct?

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

MacOS Sierra version 10.12.6

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That it.

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,276
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Computer Question
Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago

Whats the full and complete name brand and model number of the hard drive you want to connect to your mac?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
In my original submission I also asked about why I couldn't
In my original submission I also asked about why I couldn't download mp4 items from emails received. That hasn't been mentioned yet.… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
83 satisfied customers
How do I change the default page size for new Word documents
How do I change the default page size for new Word documents from legal size to letter size? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I am trying to install printer drivers, but my Mac passwords
I am trying to install printer drivers, but my Mac passwords don't seem to work … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
My computer is having trouble downloading. MacOS sierra
I try to download things on the chrome web browser and at first it would let me, but them I notice that after, about 30min, it doesn't allow me to download, to be more specific, it offers the continue button, but just says discard. I also notice, if it does download something, it's a blue arrow… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
Just bought an epson SF-2760 series all-in-one printer and
just bought an epson SF-2760 series all-in-one printer and hooked it up with ethernet cable (don't lie wifi) and it does not recognize the printer. Not sure how I go about getting the right 'driver?' … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
When I ask for New Window I want a Google Page. MacOS Sierra
macOS SIERRA VERSION 10.12.6 Model Name: MacBook Pro Model Identifier: MacBookPro6,2 Processor Name: Intel Core i5 Processor Speed: 2.4 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 8 GB Processor Interconnect Speed: 4.8 GT/s Boot ROM Version: MBP61.0057.B1C SMC Version (system): 1.58f17 Serial Number (system): W80306CDAGU Hardware UUID: 1CC7FEFE-37E4-544C-BB26-B18D91275540 … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a WD Passport for Mac which I can see in my Disk
i have a WD Passport for Mac which I can see in my Disk Utility but it is not mounting. This disk holds very important photo libraries that support my Photos app and I want to be sure I don't lose any… read more
Dustin
Dustin
Computer Support Specialist
14,276 satisfied customers
Nothing I am aware of. MacOS Sierra. Mac OS Sierra. 10.12.6.
Nothing I am aware of JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: MacOS Sierra JA: How long has this been going on with your computer? What have you tried… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I lost my hard drive on my MacBrook Pro and of course lost
I lost my hard drive on my MacBrook Pro and of course lost my … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I am using Excel 2011 for Mac on OS Sierra I want to update
Second opinion] I am using Excel 2011 for Mac on OS Sierra I want to update to High Sierra… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I am using Excel 2011 for Mac on OS Sierra I want to update
I am using Excel 2011 for Mac on OS Sierra I want to update to High Sierra … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I thought I had purchased additional iCloud space from my
Hi - I thought I had purchased additional iCloud space from my iPhone yesterday. It does not seem to have worked to open up additional space when downloading a video on my computer. What should I do (… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am getting an error code 225 on my Canon 4900 printer.
I am getting an error code 225 on my Canon 4900 printer. What do I do to reset it? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Pixeled. Starts half way through the start up(apple and
Pixeled. Starts half way through the start up(apple and black bar) … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have a MacBookPro that is my personal computer (use for my
I have a MacBookPro that is my personal computer (use for my personal use and also my independent business); also use a Mac at work (state institution); When I updated my laptop with Mac 0S 10.12.4, i… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I updated my Macbook to Sierra today. I decided to not
I updated my Macbook to Sierra today. I decided to not proceed with two device security after I was prompted to change my Apple password. I am now on my imac and my new password ***** not recognized a… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I logged on to WD Pass port. Received message asking if i wanted
I logged on to WD Pass port. Received message asking if i wanted to update. said yes. Now I cannot get into my Wd file.… read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
I tried to update the firmware and software for my wifes 320
I tried to update the firmware and software for my wife's 320 GB Passport Essential Portable Hard Drive. The drive was installed, but to my knowledge, not registered, by a consultant. The HD was purch… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
430 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x