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I have a very bad problem and no matter what I do I can't…

Customer Question
I have a very...

I have a very bad problem and no matter what I do I can't solve it .. I have been completely blocked out of my yahoo. e-mail

Technician's Assistant: Just to clarify, what email service provider are you using?

Yahoo

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell home premium windows 7

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I think it was china but it was assemble in the usa

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes when I am asked for my e-mail address phone number and whatever else to id me .. it is always denied I have always used the same info in order to reconnect when yahoo decides to have you restore your info because of their security

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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