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I haven't received e-mails since 9/1/17. I went to

Customer Question
I haven't received e-mails...

I haven't received e-mails since 9/1/17. I went to google.com/accounts/recovery and changed my password. still not recovering emails. would like to speak with someone on the phone

Technician's Assistant: Have you contacted anyone about your account?

Yes, we contacted att thinking there was a problem on their end. they came to the home. they advised we call you

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

There is a message which comes up when I try to access email, but I cant describe it and type on this page at the same time

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,276
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Tech Support Specialist: Dustin, Computer Support Specialist replied 10 months ago

When you say you arent receiving emails, what type of device is it that you are u sing, an iphone, android phone, windows pc, mac?

What type of computer do you have available to use, Is it a Windows ( XP, Vista, Windows 7, 8, or 10) Or do you have a Mac ( 10.6 10.7 10.8, Yosemite, Sierra, Etc )

Thank you for your response,

Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

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