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My laptop doesn't recognize photos taken by my Nexus 5 cell…

Customer Question
My laptop doesn't recognize...

My laptop doesn't recognize photos taken by my Nexus 5 cell phone.

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Toshiba Portege M750 running Windows 7.

Technician's Assistant: Have you installed any updates recently?

My Windows updates are done automatically as are the updates to the cell phone. This has been a problem for over a year, but I need to get it resolved. When I first bought the cell phone, I had no problems.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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