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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2933
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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No audio on windows 10, have attempted updates and new

This answer was rated:

no audio on windows 10, have attempted updates and new drivers
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: dell XPS8700
JA: Have you installed any updates recently?
Customer: YES, never had sound recently added speakers
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: purchased program to assist and tech said it is a Microsoft issue.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Sorry to hear you're having trouble with your audio.

What happens when you try to play something with sound, for example a YouTube video?

Regards,
Martin

Martin and 3 other Computer Specialists are ready to help you
Customer: replied 21 days ago.
windows 10

Thank you. From your computer click the following link:

https://xxzz.screenconnect.com/?Session=3fd3a633-1b09-42e7-aaaf-809ebc52d711

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Once you've done that, minimize this browser window and look for a smaller box on the desktop then click Run.

Let me know once you've done that or if you need additional steps.

Martin

Connected

If you have any problems or would like any additional assistance, please do not hesitate to let me know.

And if you need anymore assistance in future, you can request me directly using this link:

http://expertmartin.com

Thank you