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I am trying to interview someone with Skype. I can hear but…

Customer Question
Hi. I am trying...

Hi. I am trying to interview someone with Skype. I can hear but not see this candidate however she can see and hear me

Technician's Assistant: What kind of computer do you have?

Dell

Technician's Assistant: Have you installed any updates recently?

I dont know what my company has set up om this computer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Customer reply replied 10 months ago
sure
Customer reply replied 10 months ago
I was already charged 47 for your reply
Customer reply replied 10 months ago
I did not get an answer so how do I get my 47 refunded?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago

have you updated the cam drivers?

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