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Some of my e-mail is missing. I don't know

Customer Question
Some of my e-mail...

Some of my e-mail is missing

Technician's Assistant: Just to clarify, what email service provider are you using?

I don't know

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,024
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 10 months ago
windows xp, yahoo, looks like envelope
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

Ok, that means you are on an email client in windows.

You need to go to yahoo.com in a browser, log in with your email address and password.

Look in all folders there and tell me if you are missing them on the server too or just in your windows mail client.

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Customer reply replied 10 months ago
Sorry I have to cancel my order and get back to you later
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

Ok, just update when you are ready.

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Customer reply replied 10 months ago
Has my order been cancelled
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

I am a tech, i cannot do that. You can go here for a refund. Only you and customer service can see your agreements/fees etc.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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