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John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5421
Experience:  MCP, RHCE
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I'm locked out of face recognition and don't know my pin,

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I'm locked out of face recognition and don't know my pin
JA: What kind of computer do you have?
Customer: Surface pro 4
JA: Have you installed any updates recently?
Customer: Yes I believe that's what locked me out
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I'm not exactly computer techy!!

Hello and welcome to justanswer. My name is***** will be assisting you today.

Are you facing this issue on windows 10 sign in?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 24 days ago.

Instead of using pin you can use password ***** which is in the same sign in page.i will send a image of it.

Customer: replied 24 days ago.
Don't know that either! Always used face recognition and can't find my pin

Please check this image

In that image you can see a picture of Key click on it then you will get the option to sign in using password.Please try it and let me know.

Customer: replied 24 days ago.
I dont have that image. I'm going to bring it in to a store thank you. Do not charge me anymore money.

One moment can you send me a image of your laptop sign in page i can check it and assist.Let me know.

Customer: replied 24 days ago.

Thank you.Please give me a moment to check it.

Could you please click on the middle option and let me know what it shows.

Customer: replied 24 days ago.
Password, but I'm locked out and don't know it

OK then do you know your microsoft account address (email address)?

Customer: replied 24 days ago.
My email is***@******.***

Please give me a moment to see if its linked to microsoft account.

OK that seems to be linked to microsoft account.

Do you still have access to your yahoo email account or to a phone number ending with 33 ?

Customer: replied 24 days ago.
I do

In that case please use this link to reset the password ***** your microsoft account : - select forgot password ***** and then follow the instructions.

If you have any trouble doing so please do let me know.

Once the password ***** ***** use the new password ***** sign in to your windows 10.Make sure the laptop have internet connection.

Let me know the result.

Customer: replied 24 days ago.
I reset and signed into Microsoft account

Did you use the same password ***** sign in to windows 10 Surface pro 4 too also did it work.

Customer: replied 24 days ago.
No im locked out

You mean using the new password ***** you used to sign in to microsoft account isn't working on the windows 10 sign in ?

Did you make sure the internet connection to the laptop is working because after the password ***** ***** needs internet connection to verify the password ***** that also didn't work do you have another email account which is linked with microsoft account ?

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