Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I had upgrated my phone & said I needed to redo my password…

Customer Question
I had upgrated my...

I had upgrated my phone & said I needed to redo my password ***** gmails, I tried & would not accept it so changed my password ***** says I can't receive replies, what do I do

Technician's Assistant: How long have you had this issue with your Gmail account?

Just yesterday

Technician's Assistant: Have you installed any updates recently?

About a week ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I keep getting popups about Java updates, also WIFI as home from Bidefender but already on

Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Richard, Computer Specialist replied 10 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me the make and model of the phone with the issue?

And if you click on my link below, can you sign into your account there?

www.gmail.com

Please let me know

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I NEED TO CHANGE MY WIFI PASSWORD. iT IS SO SINCE i NEEDED
I NEED TO CHANGE MY WIFI PASSWORD. iT IS SO LONG SINCE i NEEDED IT AND THE PAASWORD i HAD is not acceptable. I am not very savy about computors. … read more
Mr.Med
Mr.Med
1,224 satisfied customers
I forgot my password this new security sucks I'm totally
I forgot my password ***** new security sucks I'm totally locked out and this is my only email I've already put in about 10 codes from my phone … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My gmail account will not work. the pop up I get is my
my gmail account will not work. the pop up I get is my e-mail address is not available.***@******.*** I've had this address for several years and now I cannot receive or send any e-mail. Dennis Stine … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I went to check my security system and find out why my Mac
Hi, I went to check my security system and find out why my Mac will not let me download my gmail. I know my recovery phone number and my former password ***** my Mac is turning down. I just changed th… read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
No is my Apple iPhones 5S. I have a Apple iPhones 5S. I am
Yes I am on able to text messages to certain phone numbers I can receive the messages from those phone numbers but I am not allowed to text now my phone keeps saying message not delivered… read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
43 satisfied customers
I recently got a new cel phone and new phone #. I'm
I recently got a new cel phone and new phone #. I'm receiving emails on my phone but my PC won't allow access to my gmail account and I can't find any where it change my # so I can get into my gmail. … read more
Mr.Med
Mr.Med
1,224 satisfied customers
I can't connect to aol email. it keeps saying my password is
Hi I can't connect to aol email. it keeps saying my password ***** ***** now I'm LOCKED OUT … read more
Mr.Med
Mr.Med
1,224 satisfied customers
Over a week ago g mail lost some accounts while doing some
over a week ago g mail lost some accounts while doing some maintenance work. Mine was one of those. In trying to get back in to gmail I had forgotten my password. I have received several verification … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
E changed my passwoed I can not get my email on my pc or
e changed my passwoed I can not get my email on my pc or phone … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I can't get into my gmail acct- (I updated password a few
I can't get into my gmail acct- (I updated password ***** few weeks ago) and now not working. The recovery phone and email are outdated ). It's not letting me change the recovery info to get a tempora… read more
Richard
Richard
Computer Specialist
47,537 satisfied customers
It has to do with getting my gmail account on my phone.
it has to do with getting my gmail account on my phone … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I don't remember my Facebook or google passwords. I'm a
I don't remember my Facebook or google passwords. I'm a little computer illiterate . I need to reset my passwords and the only email I have is ***@******.***, can u help me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
This is, message on phone said someone breachinging my mico
this is***@******.***, message on phone said someone breachinging my mico security phone(###) ###-####… read more
Cris
Cris
62 satisfied customers
I CANT ACCESS MY ACCOUNT. SITE SAYS I CHANGED GMAIL PW I DID
I CANT ACCESS MY ACCOUNT JA: Have you contacted anyone about your account? Customer: NO JA: Have you installed any updates recently? Customer: NO JA: Anything else you want the computer expert to know… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Last night my kid took my phone out of my purse and used it
Last night my kid took my phone out of my purse and used it to get access to my email account. The email is***@******.***. I did not know this had occurred until I got to work and couldn't access my a… read more
Mr.Med
Mr.Med
1,224 satisfied customers
I am trying to have my AOL sent to my gmail account so I can
I am trying to have my AOL sent to my gmail account so I can receive them on my phone. AOL has not been working right and sprint said I should use gmail. I had an account set up from about a year ago … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Im getting hundreds of old and/or deleted emails showing up
I'm getting hundreds of old and/or deleted emails showing up in my inbox. What can I do to fix this?… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi, Im trying to e-mail a Youtube video...I cant remember
Hi, I'm trying to e-mail a Youtube video...I can't remember my Google ID & Password...and the "forgot ID" box does NOT respond...Can you help ? Thanks Bob… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x