For Online Computer Support, Ask a Computer Technician
Hi there and welcome
What is the exact message you get when you try to sign into your account now?
Please let me know
If you are on a windows computer, Click this link
Else for a Mac computer, Click this link
A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).
Run the program and it shows you and ID and Password.
Give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Can you please do the instructions I gave you do I can connect
Ok, I will repeat the instructions, please take the time to carefully follow these
When you click the link I gave, the file will start to download to your computer
You then click on the file please to open it
Which internet browser are you using?
It shows at the bottom of the screen, it is called Teamviewer
It is now open, look for it as it is now running on your computer, and tell me the ID and Password ***** is telling you.
At the bottom of your screen, the icon with the blue doubleheaded arrow.
Click this link
Click I agree and run the file
I can put this on hold, please do what you need to do and when you are ready we can continue here