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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38371
Experience:  Over 20 years of consulting to the IT industry
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My facebook asked for me to enter a secutity number sent to

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My facebook asked for me to enter a secutity number sent to my phone, I'm 72 years old, I did it wrong several times, now facebook won't let me back
JA: When did you last use the account?
Customer: friday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru my computer
JA: What troubleshooting have you tried?
Customer: I had my 30 year old grandson trying off and on for 2 days to help, this is like a foreign laungage to me I just want to keep up with what is going on with the family
JA: Anything else you want the Email Expert to know before I connect you?
Customer: just an old man who is not up to all this stuff

Hi there and welcome

What is the exact message you get when you try to sign into your account now?

Please let me know

Richard and other Computer Specialists are ready to help you
Customer: replied 22 days ago.
I am enegable, I think

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 22 days ago.
help me

Can you please do the instructions I gave you do I can connect

Customer: replied 22 days ago.
Customer: replied 22 days ago.
i am confused about what to do
Customer: replied 22 days ago.
I am waiting for you to connect to my computer

Ok, I will repeat the instructions, please take the time to carefully follow these

Thank you If you are on a windows computer, Click this link download.teamviewer.com/download/TeamViewerQS.exe Else for a Mac computer, Click this link download.teamviewer.com/download/TeamViewerQS.dmg A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer). Run the program and it shows you and ID and Password. Give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
Customer: replied 22 days ago.
you don't want me to close this page, but how do I find this file to open

When you click the link I gave, the file will start to download to your computer

You then click on the file please to open it

Customer: replied 22 days ago.
I don't see a file to open, where is it

Which internet browser are you using?

Customer: replied 22 days ago.
google

It shows at the bottom of the screen, it is called Teamviewer

Customer: replied 22 days ago.
clicked on it, but nothing is showing

It shows at the bottom of the screen, it is called Teamviewer

Customer: replied 22 days ago.
i clicked on it, nothing happening

It is now open, look for it as it is now running on your computer, and tell me the ID and Password ***** is telling you.

Customer: replied 22 days ago.
where do i find it
Customer: replied 22 days ago.
how do i find it

At the bottom of your screen, the icon with the blue doubleheaded arrow.

Customer: replied 22 days ago.
i don't see any double blue arrow
Customer: replied 22 days ago.
lets just forget it I have a wife with alzheimers and have to attend to her

I can put this on hold, please do what you need to do and when you are ready we can continue here