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My microsoft word is not working, it's an Hp, no, no

Customer Question
My microsoft word is...

My microsoft word is not working

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

It's an Hp

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,193
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Hi,
I'm sorry about the issue. Is there any error or message?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
hello
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Is there any error or message when opening Microsoft Word?

Is Microsoft Excel currently working fine?

Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Does your HP computer have Windows XP, Vista, or 7 or 8 or 10?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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