Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have received an email asking me to update the latest

I have received an...

I have received an email asking me to update the latest version of Advanced Computer System Repair for windows by today. But I'm not sure where is has come from. Can you help me

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

HP Pavilion Windows 10

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am unfamiliar with anything technical so please keep it simple

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
9/26/2017
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,839
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Please do not follow any instruction in that email message for now.

Did you use / purchase Advanced Computer System Repair previously?

Please reply at the box below. Thank you,

Ask Your Own Computer Question

Is there currently any issue with your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Computer Question
Customer reply replied 9 months ago
I don't know. My husband may have set it up it was addressed to him. He has lost his knowledge of computers and I am getting these messages and don't know where they are coming from. I have had an account from Malwarbytes. Maybe it is through them but there was nothing of the email to verify where it came from,

Advanced Computer System Repair program costs you and it's not worth it. You only need an antivirus / security program on your computer. Do you have one?

Besides getting these email messages, does your computer pop up any other error or message?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Computer Question
Customer reply replied 9 months ago
No . Thank you. I'll try to talk to someone else personally. Sorry this is not way I want to go.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.
Advanced Computer System Repair program costs you and it's not worth it. You only need an antivirus / security program on your computer. Do you have one?

How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 9 months ago
I have antivirus. I think I will just unsubscribe to the email.

Yes. You should unsubscribe to the email. Do you know the name of your antivirus / security program, such as Norton, McAfee, Avast, AVG, Malwarebytes, Bitdefender, Kaspersky, Webroot, etc.?

Please reply at the box below. Thank you,

Ask Your Own Computer Question
Customer reply replied 9 months ago
AVG and I have Malwaebytes Anti-Exort Premiumn

Great. That's all you need. In the future, please just ignore any repair or driver or cleanup program offer. You don't need any of those extra programs; it's costly and it usually does not help. Your computer is protected with AVG antivirus program and Malwarebytes antimalware program.

Do you have any further question? And/or do you need anything else for now?

Please reply at the box below to continue. Thank you,

Ask Your Own Computer Question
Customer reply replied 9 months ago
No nothing else at the moments. Thank you

You're welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top right of this page, then click on Submit on the right. Thank you very much for your patience.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,839
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,839
40,839 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
After the latest windows update (last week) my speaker sound
After the latest windows update (last week) my speaker sound is muffled. using headphones is good but speakers no. This has happened before right after a windows update but Microsoft is trying to tell… read more
Cris
Cris
60 satisfied customers
Trying to help 95-year-old dad. He can turn it on but can't
Trying to help 95-year-old dad. He can turn it on but can't get into anything. He doesn't think he put a password ***** when he bought it 3 years ago. Help, please! … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
An't find my address book, much less update it. Help! HP
an't find my address book, much less update it. Help! … read more
Mr.Med
Mr.Med
1,192 satisfied customers
I am trying to update Windows 10 and get a message:
Hello, I am trying to update Windows 10 and get a message : 0xc1900209 … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
This concerns my hp Pavilion dv6 laptop. While trying to
This concerns my hp Pavilion dv6 laptop. While trying to download the latest update for Windows 10 I received an Error message 0xc000000f - Your PC needs to be repaired. A required device isn't connec… read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am trying to install Windows 10 but have received error
I am trying to install Windows 10 but have received error code(###) ###-####at about 81% of completion. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I am trying to setup office 365 with a product key....keep
i am trying to setup office 365 with a product key....keep getting the same messages over and over and over but no results … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I have a C2000 AIO & it has just done a Windows 10 update.
I have a C2000 AIO & it has just done a Windows 10 update. When it restarted it just comes up with a blank screen with only the date & time. there is no cursor & I can't use the keyboard or mouse. Wha… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The picture on my screen is too large and I scan't access
The picture on my screen is too large and I scan't access all the functions. I have googled help and none of the solutions work. … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a pavilion desk top that was a Windows 7 but was up
I have a pavilion desk top that was a Windows 7 but was up graded to Windows 10 when I turn it on it says preparing automatic repair and won't let me do anything … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Inaccessible boot drive Windows 10, hp all-in-one,worked
Inaccessible boot drive Windows 10, hp all-in-one,worked fine yesterday … read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I am using a HP Pavilion, Dual Core PC. My PC original came
I am using a HP Pavilion, Dual Core PC. My PC original came with WIN 8.21. I updated to WIN 10 about 2 years ago. I am using a Metered Connection. However, each time I attempt (after 1st changing to a… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
I lost my micro soft word. HP Pavilion version 10, I have
I have received updates, maybe recently - I don't keep track. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I was wondering if i could get another windows 10 pro 64/32
I was wondering if i could get another windows 10 pro 64/32 I have taken up so much time with you guys trying to get my windows 10 pro 32 turned into a 64 bit any how the person at msn tried and we pu… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Lost games - the latest upgrade wiped the GOOD games off -
lost games - the latest upgrade wiped the GOOD games off - and from what I can see there are hundreds if not thousands complaining - is Microsoft going to make those games compatible again???? … read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have been using Calendar Creator for years and installed
I have been using Calendar Creator for years and installed CC Deluxe 12 on 4/7/10; updated to windows 10 on 12/17/15. I received another update email from Broderbund on 10/5//16 and bought it. Now, I … read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
I have a ASUS HP Pavillion Elite m9340f PC model k53e. I was
Chris i have a ASUS HP Pavillion Elite m9340f PC model k53e. I was trying to upgrade to 10 and receiving Display Error i went in to delete grafic driver and should have unchecked the box about removin… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
My Windows 10 upgrade slowed WAAAAY down yesterday, but
My Windows 10 upgrade slowed WAAAAY down yesterday, but would still reboot. Today it decided it needed an auto fix, but when the choose keyboard screen comes up the mouse and keyboard aren't active. A… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x