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Can not update windows 10, computer tries then goes back to…

Customer Question
Can not update windows...

Can not update windows 10, computer tries then goes back to old settings

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

Windows 10, computer is an ANTECH. I 7 mother board, 16 g of ram.

Technician's Assistant: Have you installed any updates recently?

No, I have been trying to update Windows 10 for 2 weeks and get the same error.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I use msn home page and when ever I click on a subject it generates a blank new tab. I use firefox.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,069
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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