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Im back. I have a virus called pr.comet.yahoo.com. Toshiba…

Customer Question
Hi, Im back. I...

Hi, Im back. I have a virus called pr.comet.yahoo.com

Technician's Assistant: What kind of computer do you have?

Toshiba laptop with windows 8.1

Technician's Assistant: Have you installed any updates recently?

I dont think so. im not very computer savy

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I had azues virus last week sometime and my brither in law installed torguard antivirus.

Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
9/26/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,030
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 10 months ago
For $39?
Customer reply replied 10 months ago
Hello?
Customer reply replied 10 months ago
let me get this right you want $39 to access my computer? After taking $5
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

no thats an automatic offer

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Customer reply replied 10 months ago
No thank you
Tech Support Specialist: Cody, Senior Systems Administrator replied 10 months ago

ok

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